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  • How do I make a booking?
    Kindly place booking on https://www.socioq.com/availbailityratesbookings. Reservations will be processed in the order they are received, subject to confirmation. A booking will only be considered confirmed upon receipt of full payment.
  • Which modes of payment are accepted?
    We accept Paynow and Credit Card.
  • Is it possible to cancel a confirmed booking?
    • For cancellations before 60 Calendar days before the event date will be entitled to a full refund. • For cancellations between 31-59 Calendar days before the event date, renter is only entitled to 50% refund. • For cancellations within 30 Calendar days as well as any no shows will not be entitled to any refund.
  • Is it possible to reschedule a confirmed booking?
    • For rescheduling requests made between 30 and 23 Calendar days before the event date, a rescheduling fee of $150 will be applicable. • For rescheduling requests between 22-15 Calendar days before the event date, rescheduling fee of $250 will be applicable. • For rescheduling requests within 14 Calendar days (2 weeks) prior to the original booking date will not be entitled to any refund. • The rescheduled date must fall within 6 months of the date of the rescheduling request.
  • Are there any additional charges, apart from the booking fees?
    In addition to the booking fee, there is a compulsory cleaning fee of $60 to ensure the cleanliness of the space.
  • What is your location?
    We are located at SOCIOQ@BUGIS: 6A Jalan Klapa, Singapore 199318 on Level 2 & 3 SOCIOQ@BESAR: 321C Jalan Besar, Singapore 208979
  • How many people can your space accommodate at maximum?
    Bugis Level 2: Up to 35 seated guests & up to 40 standing guests Bugis Level 3: Up to 25 seated guests & up to 30 standing guests Besar: Up to 60 seated guests & up to 80 standing guests
  • What facilities are provided on the premises?
    Bugis Level 2: • Electronic Darts • Arcade Machine • Gaming Console • 65" TV • KTV System & Microphones • Mahjong Table & Tiles • Poker Table & Chips • Dining Set • 2 x 1.8m Foldable Tables • Chairs & Stools • Water Dispenser • Fridge • Toilet Bugis Level 3: • Foosball Table • 65" TV • KTV System & Microphones • Mahjong Table & Tiles • Outdoor Balcony • 2 x 1.8m Foldable Tables • Chairs & Stools • Water Dispenser • Fridge • Toilet Besar: • Foosball Table • Electronic Darts • Basketball Machine • Arcade Machine • Gaming Console • 65" TV • KTV System & Microphones • Mahjong Table & Tiles • Poker Mat & Chips • Mounted Projector • 4 x 1.4m Foldable Tables • 2 x 1.8m Foldable Tables • Chairs & Stools • Water Dispenser • Fridge • Toilet
  • Can I arrive before my scheduled booking time for setting up?
    All set-up tasks (including catering and decorations) and/or cleaning activities must be completed strictly during the reserved time slot. Exceeding the booking time may be deemed as an extension of the hours and additional charges will be required.
  • Can I bring my own food and beverages?
    Yes, you are allowed to bring your own food and beverages. There is no corkage fee.
  • Can I extend the event duration on the day of the event?
    Yes. you may extend the event duration at a base hourly rate (based on your booking rates).
  • Can the furniture be shifted?
    Yes, you may but please return all shifted furniture to its original position. A fee will be assessed by our staff for any furniture that has been relocated.
  • Can I smoke in the premises?
    The use of e-cigarettes, vaping, smoking, or shisha is strictly prohibited within our premises, except for the designated smoking area on the balcony of Bugis Level 3. A cleaning fee of $250 will be imposed if smoking occurs.
  • Can I bring my pets onto the premises?
    Pets are allowed, but an extra $80 deep cleaning fee will be applied in addition to the standard $60 cleaning fee.
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